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  • Are there any promotions?
    Yes! We offer ride passes from as low as RM25 for up to two hours (120 minutes) of riding. We also provide Single, Couple or Group passes which allow you to unlock multiple vehicles with a single mobile device
  • How do the ride passes work?
    We offer various ride passes ranging from Single, Couple (two riders) and Group (five riders) which includes between between 60 to 120 minutes of riding for each rider. The timer for the ride pass begins counting from the moment of purchase so please remember not to purchase your pass until you have arrived at the parking station!
  • What payment methods can I use for ride passes?
    Our preferred method of payment is via credit/debit cards but you may also use your TRYKE credits to purchase the passes. If your account has sufficient TRYKE credits the mobile application will automatically ask if you would like to use them to purchase the pass before charging your credit/debit card.
  • What is the pricing?
    Electric scooters and hybrid bicycles are priced differently. Please check inside the mobile application for the latest pricing and promotions based on location. In general rides start from as low as RM0.25 per minute!
  • I haven't started a trip, why am I charged RM10.00?
    We sometimes incure a test authentication charge of RM10.00 to ensure that your payment method is valid and has sufficient balance. After a successful test charge, the RM10.00 is immediately and automatically reversed. It can take up to 24 hours to reflect on your statement. We do not keep this RM10.00 test charge.
  • How can I pay?
    You may pay for your trip in one of two ways. First you may attach a credit/debit card to your account and pay for your trip once the trip is completed. The charge will automatically be applied to your credit/debit card. Secondly, you may also purchase TRYKE credits beforehand and your trip charge will then be deducted from this credit balance at the end of your trip.
  • What payment methods are there?
    We allow payments via credit/debit card, FPX online banking, as well as GrabPay.
  • I have a negative TRYKE credit balance, what does that mean?"
    This means that all or a portion of your previous trip was unsuccessfully charged to your payment method or that you did not have sufficient credit balance. You may clear this negative balance by reload your TRYKE credits using any one of our provided payment methods.
  • Why is my credit purchase not reflected in my account?
    There is some times a delay and you may reach out to us directly via the in-app customer support chat feature and we will assist you immediately.
  • How does it work?
    It's simple! The more you ride, the more you get rewarded - build up a streak within a set time frame, hit target milestones, and enjoy free unlocking fees, cheaper parking penalties, and discounted trip fares 😍 Head to your TRYKE application and look for the Streak Rewards tab at the bottom of the page to find out more!
  • Is this available in all locations?
    No it isn't! You can check this by opening the TRYKE application in the city or location of your choice and if you see the Streak Reward tab at the bottom of the screen, this means it is available at your current location. As of today we currently only provide Streak Rewards in the following cities: 📍 Kuala Lumpur City Centre
  • Will the rewards apply on all of my trips?
    Any rewards you unlock will only apply to normal trips that are Not covered by a Subscription or Single Use Pass.
  • How do I accumulate trips towards my Streak?
    All trips taken from ANY city or location that are at least 5 minutes, including trips from Group Rides, within the specified time frame will be counted towards your Streak.
  • How do my Rewards get applied?
    Any Reward you unlock is applied cumulatively! That means all your rewards are applied in sequence of first to last on your final trip fare. For example, if you may achieve Free Unlocking Fees, Discounted Trip Fares, and Cheaper Parking Penalties as rewards - ALL three of the rewards will be applied to each of your trips! 😮
  • Are there any terms and conditions?
    Yes, you may find them by following this link: https://www.tryke.co/terms-conditions
  • Is there a Privacy Policy?
    Yes, you can find them here: https://www.tryke.co/privacy-policy
  • What times do you operate?
    Our vehicles are accessible 24 hours a day, 7 days a week.
  • Can I speak with a representative?
    You may reach us directly at our email (support@tryke.co) or by sending us a message on WhatsApp at +60128900456. Please note that we do note answer phone calls and only respond to WhatsApp messages. You may reach us at any time in the day and we will get back to you almost immediately between 9AM - 12AM daily.
  • Am I protected by insurance?
    Yes, all of our riders are covered by our rider protection insurance as part of their trip automatically. There is no additional charge.
  • Where can I find more information?
    Please follow the link below to view our insurance policy and fill up the claims form and email to support@tryke.co if you would like to make a claim. https://www.tryke.co/insurance
  • Where can I ride?
    Electric scooters and bicycles are only allowed on bicycle paths and sidewalks and cannot be ridden on main roads under any circumstances. Failure to comply will lead to your account being banned or fined.
  • How do I cross the road?
    Please dismount your vehicle and walk along a designated zebra crossing or crosswalk according to the traffic lights. Do not ride your vehicle while crossing the road to avoid hitting pedestrians.
  • What is the speed limit?
    The maximum speed limit is 25KM/H however we have enabled speed restrictions in certain areas between 15KM/H and 20KM/H. If you are in a speed restricted zone you will receive a notification on your TRYKE application.
  • What do I do if there are pedestrians ahead?
    Lower your speed and use your bell to signal pedestrians that you are passing them. Try to maintain at least 5 meters between you and the pedestrian and if this is not possible, please dismount your vehicle until you are clear of pedestrian traffic.
  • What if I notice dangerous or irresponsible riding behavior?
    Please immediately report the location and time of the incident to us via email (support@tryke.co), WhatsApp (+60128900456), or the in-app TRYKE customer support chat. The sooner you can report the incident the easier it will be for us to identify the rider and take action.
  • What will happen to riders who are found to be irresponsible or unsafe?
    Depending on the severity of the infraction, we may immediately slow down the user's vehicle if they are still riding and ban the user's account pending further investigation. We will then decide whether to permanently ban the user or incur a penalty depending on the result of the investigation.
  • How do I start moving?
    Please make sure to get a kickstart with one leg before slowly pressing on the accelerator.
  • How do I end my trip?
    Please make sure to park your electric scooter at any one of our designated parking stations shown in the application to be able to end your trip.
  • How do I unlock more than one vehicle?
    Press the multi-trip button on the home screen and select the number of vehicles you would like to unlock. Please make sure that you have a minimum of RM10.00 credit balance per vehicle to start a multi-trip.
  • Why is my bicycle lock stuck?
    Please press on the "Open Lock" button inside the app while using your hand to manually pull open the bicycle lock on the rear wheel. Sometimes the lock may get stuck between the rims of the rear wheel.
  • How do I end my trip?
    First head to anyone of the designated parking stations shown in the application. Then close the bicycle lock on the rear wheel and press the "Park" button in the app. Once the system confirms the bicycle lock has been closed, you can proceed to end your trip.
  • How do I unlock more than one vehicle?
    Press the multi-trip button on the home screen and select the number of vehicles you would like to unlock. Please make sure that you have a minimum of RM10.00 credit balance per vehicle to start a multi-trip.
  • What should I check before starting my trip?
    Please make sure to check your front and rear brakes before starting a trip. If you notice either are not working, please end your trip, provide a 1-star rating and comment, and select a new vehicle. Our team will immediately be notified to come and inspect the vehicle.
  • How do I report a problem?
    Reach out to us via email (support@tryke.co), WhatsApp (+60128900456), or our in-app customer support chat function to inform us if you notice any issues and we will reward you with free TRYKE credits once the issue is verified!
  • What happens if I start a trip and the vehicle is faulty?
    If you notice there is any issue with your vehicle after starting your trip, please proceed to park your vehicle and end your trip - it will not be charged to your account or we will guarantee a full refund.

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