FAQ

  1. How much does it cost?
    RM1.50 to unlock plus RM0.50 per minute of usage.

     

  2. Do I need a credit/debit card?
    Yes, we require our users to add a credit/debit card to use our service for security purposes. We do not store or have access to your card details as it is handled by a 3rd party global payments processor with international security standards.
     

  3. What does "Pausing" my ride mean?
    This will deactivate the TRYKE and prevent other users from hopping on.
     

  4. Does pausing my ride stop any charges?
    No. This is to make sure that users don't pause a device indefinitely. TRYKES are meant for sharing :).
     

  5. Where can I find daily, weekly or monthly passes?
    In the menu-bar, navigate to the "Offers" page and check out available offers. 
     

  6. Why can't I end my ride?
    Make sure you are at a TRYKE parking station and scan the parking station QR code to end your ride. Contact customer support using the in-app chat feature if you have trouble ending your ride.

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PRIVACY

POLICY

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TERMS & 

CONDITIONS

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INSURANCE

POLICY

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SUPPORT@

TRYKE.CO

+6012

8900456

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TRYKE Transportation

Plaza Crystaville,

Jalan Vita 1,

63000, Cyberjaya, Malaysia

Landline: +603 8322 3813