FAQ

  1. Why am I not receiving my login code?
    Please make sure to remove "0" from your phone number. For example if your number is "012 345 6789", you would only enter "12 345 6789" into our registration page.
     

  2. Why can't I end my trip?
    Please make sure you are you are at a parking station and that if you are using a bicycle, that your bicycle lock is closed!
     

  3. Can I unlock multiple vehicles at the same time?
    Yes, but you must purchase the COUPLES PASS.
     

  4. How much does it cost?
    Prices can be checked on the banner by selecting the scooter or bicycle icon

     

  5. Do I need a credit/debit card?
    Yes, we require our users to add a credit/debit card to use our service for security purposes. We do not store or have access to your card details as it is handled by a 3rd party global payments processor with international security standards.

     

  6. Why does my credit/debit card keep getting rejected?
    This could either be due to insufficient balance in your card OR your card has not been activated for e-commerce purchases. If it has not been activated, your bank will send you an SMS instructions to follow and activate. Once done, you can try to add your card again.
     

  7. What if I don't have a credit/debit card?
    You may use our GrabPay option to reload at least RM20.00 of credits to ride without a credit/debit card.
     

  8. How do I end my ride?
    Make sure you are at any one of our parking stations which can be found in our in-app map. Then, press the "END TRIP" button and scan the QR Code on the parking stations. If you are using a bicycle, please make sure you have also closed the bicycle lock.

     

  9. Why can't I end my ride?
    You must be within 50M of the parking station to end your trip. If you are using a bicycle, please make sure to lock the metal lock on the back wheel. Android phone users please ensure your phone is faced directly at the QR code so that the camera and QR code are parallel. If you are still unable to end your ride, contact customer support in the app immediately.
     

  10. Where can I find daily, weekly or monthly passes?
    In the menu-bar, navigate to the "OFFERS" page and check out available offers.